Frequently Asked Questions (FAQ)

General Questions Collapse all Hide all

Do any costs result from the registration?

No, the registration is free of charge. There are no contractural obligations or hidden costs.

After the registration you have the ability create and manage all your maps.

What advantages does a castamap account have?

Creating an account is absolutely free of charge. After the registration you have the opportunity to manage, edit or download all maps you have created.

What does a map cost?

Creating a map is free of charge. If you want to use the map on you web page, for printing or as vector graphic it costs 29 Euros. But after that you are free to use the map in any publication and print it as many times as you like. You just need to keep our copyright note.

What are the map's terms of use?

Along with the download of a map the customer acquires the basic, spatial and temporal unlimited right to use the map. A transfer to third parties is also allowed.

Broadly speaking, the map can be used arbitrarily, as long as you specify originator and license. The map is not limited in edition or publishing location (print/web etc.) - it is available to you at any time and you can display it an unlimited number of times.

Moreover, editing or adding of a company logo or the like are allowed.

Am I allowed to remove the copyright notice?
How can I pay?

Payment can be simply made through PayPal. PayPal offers the possibility to pay by credit card, direct debiting or giropay. Further information can be found directly at PayPal.

In addition, you have the option to pay by bank transfer. Just contact us.. We will be happy to activate this option for you.

Do I receive an invoice after purchasing a map?

Yes, after finishing your order you will receive an invoice by e-mail.

Maps Collapse all Hide all

Where do I find example maps?

Watermarked preview images of your location map can be downloaded free of charge before purchasing it. You can use this preview to test whether the map looks good in your brochure or on your web site. You can create this preview event without registration.

Furthermore, you have the possibility to create a free castamap account. This allows you to create multiple maps and to manage already created maps. No account? Simply register for free and create your free route map.

What advantages do vector data have?

When using vector data you have the possibility to remove individual elements from the map or to add new elements. We support the SVG vector format for our maps.

This format can be edited by most vector graphic applications like Adobe Illustrator, Inkscape or CorelDRAW. We can highly recommend the freeInkscape application. Just download our vector example maps and try it yourself.

What font is used in the map?

The font Noto Sans is used in the maps. Noto Sans is free of charge and can be downloaded here. To make the maps more readable, all labels have a contour.

The desired street name is not shown. What to do?

The system automatically generates maps. Hereby it attempts to display as many streets on the map as possible. This may, in some cases, still lead to some un-labeled streets.

Castamap also offers the possibility to decide yourself which streets should or should not be labeled. In the style section - Edit map details - you can select individual streets and areas that should or should not be labeled. It is also possible to remove or edit labels.

Additionally, we offer the opportunity to include your own labels. It is possible to adjust your labels to a specific point or along a line in order to e.g. add a meeting point or label along a street. Further information about the editing of map can be found in the help section about map details.

The street name is spelled wrong. What can I do?

You can edit and correct street names for your map yourself.

This can be made in the section "Edit map details". The section can be found in the section Style. Here you can select the desired street and add a new name. More information can be found in the help section about map details.

I need a larger map. Is that possible?

Currently maps at castamap can only be created in the size of 1200x1200 pixel. This corresponds to a size of about 30x30 cm in high resolution printing. Larger maps are currently not available.

Besides raster maps, vector maps are available as well. These, of course, can be scaled without any loss in quality.

Can I upload my own marker?

No, this is not possible. But you can add a marker with the help of a graphic application later on. This is permitted by the our terms of use.

I would like to use my own map design. Is that possible?

On castamap.com we offer given layouts. However, if you need a larger number of maps (e.g. 500 or more different map locations created automatically) we are more than happy to provide an individual offer for you. Then we can also take your individual layout into account.

Just contact us via the contact form.